We know Terms & Conditions aren’t the most exciting read – but this page contains important information about your rights, responsibilities, and how we do business.

Below you’ll find key features clearly outlined. For any questions, reach out to help@strictlybedsandbunks.co.uk.

🔑 Key Terms (Must-Read)

1. Returns Are Not Free: Returns are at your expense. We can collect from mainland UK from £30. Offshore locations (NI, IOW, Channel Islands) must arrange their own return at their cost.

2. Beds on Wooden Floors: Beds may shift on hard floors, potentially damaging central legs. Use non-slip pads or secure to the wall. This isn’t a product fault and isn’t covered under warranty.

3. Delivery Into Your Home: Drivers are only required to deliver to the doorstep. If invited inside, any damage caused is your responsibility. We cannot accept liability.

4. High Sleepers & Double Bunks: Some models may need wall attachment for stability. We provide brackets within our fixings kits. This is standard for tall, top-heavy beds.

5. Cancel After Dispatch: If your goods have left us and you cancel, a 50% fee may apply to cover costs. Please accept delivery and return using our returns policy.

6. Delivery Times: Times are not guaranteed, we do reserve the righto move delievery dates. Deliveries start from 6.30am, if you are the first delivery you will be contacted the night before. Unfortunately you cannot request a delivery time. Aborted deliveries are taken back to our depot.

7. Property Damage: If a driver enters your home with permission, any property damage is your responsibility. Do not allow access unless you agree to this condition.

8. Product Finish:Please note that pine is a natural material, which means it can feature knots, minor bowing, and colour variations — all part of its rustic charm and not considered faults. Painted finishes may also vary slightly due to how the timber absorbs the paint.

As our products are crafted from solid wood, occasional light sanding may be required as part of natural settling. If you’re not satisfied, you are of course welcome to return the product under our returns policy, but these natural characteristics aren’t classed as defects.

We reserve the right to make improvements or upgrades to our products at any time. Images are for illustration purposes only.

9. Mattress Colour: Fabric colour may change due to supply changes. Structure and quality remain the same.

10. Offshore Deliveries: We do not offer a returns service in these location, it will be the responsibility of the buyer to ensure the safe return of any goods. Orders that are despatched and then returned/refused at point of delivery will be refunded less the original delivery charge and any return costs incurred.

11. Delivery Charges: This is a separate non-refundable service fee and will not be refunded if the product is returned. EXPRESS Deliveries are a priority and based on working days, a 50% refund can apply if delivery is outside these schedules. Once goods have been collected by the carrier any cancellations can only be accepted on the basis any refund is less the delivery charge. If the goods are refused at point of delivery any return will be less initial delivery cost and all return costs incurred.

12. Offshore VAT & Tax: VAT will be charged and is reclaimable locally. We do not participate in zero-VAT schemes. You may be liable for local tax/customs to receive your goods, please check prior to placing your order.

📬 Contact & Returns

Strictly Beds & Bunks Ltd
Unit 7 Stockton End, Sunderland Road
Sandy, Bedfordshire SG19 1SB
Email: help@strictlybedsandbunks.co.uk
Tel: 01767 682007

Use our FREE parts portal: www.strictlyaftersales.co.uk

🛠️ Warranty Details

Bedframes: 12-month warranty against manufacturing faults. Excludes general wear and tear or improper use.

Mattresses: Covered for defects in workmanship or materials for 12 months. A  Sagging mattress is not covered under a warranty as forms part of the use.

Faulty Item Claims: As our beds are made from natural solid pine, the appearance of knots, grain patterns, or slight markings is completely normal and part of the timber’s charm — not a defect. Pine is a softwood, so minor indentations can occur during handling or use. We’re unable to accept claims on this basis. However, you’re still welcome to return your item within 30 days if you’re not happy, in line with our returns policy.

Painted Beds: are hand-finished, which means you may still see natural timber features like knots and grain. You may also notice light indentations or marks — this is all part of the rustic, natural character. While you can return the item within 30 days if it’s not right for you, these features do not qualify as faults and cannot be returned as faulty.

⚖️ Legal & Website Use

• Copyright: All rights reserved. No unauthorised use or distribution.
• Website Safety: We aim to keep the site safe but cannot guarantee no technical issues or viruses.
• Payment: All payments in GBP. Card checks and anti-fraud procedures may delay dispatch.
• Delivery: Timescales are estimates, not guarantees. Please check all items before disposing of old furniture or booking fitters.
• Order Acceptance: Order is confirmed only upon dispatch, not when placed.

🔁 Returns Policy Summary

• Returns accepted for unused goods in original packaging.
• Returns must be clearly labelled with your name and order number.
• Mattresses must be unused and in original wrapping.
• Returned goods must be securely packaged. Poorly packed items may be refused.
• Courier refusals or failed deliveries due to packaging may incur deductions.
• Refunds processed only when goods are received in saleable condition with completed return form.

🌍 Legal Jurisdiction & Compliance

All transactions are governed by UK law. By using this site, you agree to these terms. These do not affect your statutory rights.

Contracts are concluded in English and subject to the exclusive jurisdiction of UK courts.