Pine Beds and Bunk Beds Designed and Manufactured in the UK
We understand that you intend to make a purchase online, without seeing the product. Despite all our claims when the goods arrive you may simply not be happy with the goods. We understand this, so will accept the return. The returns policy does depend on where you purchased your order. The cost to return the goods is down to the customer, we do not offer a free returns service. However we understand how expensive carrige can be so can arrange collection. The costs for this service are as follows: UK Mainland £30, Isle of Wight £ 30.
To request a return you simply follow this link CLICK HERE. Quote your number and reason for the return.
Whilst we have arranged your delivery you have actually placed your order with Amazon and paid them directly. Given Amazon have to refund you Amazon have to have receipt of the goods. So, please go back to your Amazon order dashboard and request to return. Amazon will then advise on policy and how to arrange the return. We are unable to assist as they will want to see sight of the goods.
To how this process works click or copy and paste this link: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=G6E3B2E8QPHQ88KF