We can only exchange a bed if you placed your order directly with SBB or on Ebay. If you want to exchange you would need to place a new order on our website, then within the instructions in the shopping cart request us to collect the items on this order. Please quote the order number.

We will then arrange the delivery and collection for the same day, once the goods have been returned we will refund the order collected. Please ensure the goods collected are fully wrapped, note we cannot exchange mattresses that have been opened or used due to hygienic reasons.

Unfortunately Amazon ordes require that the goods are returned back to them so we are unable to make exchange arrangements, sorry.